FAQS
GENERAL FAQ
I'm interested in your services. What's the first step?
How far in advance should I reserve my event date?
Typically, 3 to 6 months in advance for social and corporate events and at least 12 months in advance for weddings.
What payment methods do you accept?
We accept cash, check, and the following credit cards: Mastercard, Visa, Discover and American Express. Please note we do charge a 3% processing fee per credit card transaction.
CATERING FAQS
Are there price minimums?
Do you charge a service fee?
Yes, we add a 20% service fee on all full-service food, beverage and rentals. This service fee covers the back end elements required to fulfil your order (example transportation, admin expenses). This fee is not a gratuity for our staff. A gratuity is appreciated, but never required!
What's catering services do you provide?
We provide express, drop off and full service catering.
Is your catering team professional and trained?
Our professional service staff arrives fully uniformed and ready to go! They have been trained to perform their tasks with style and professionalism, ensuring no details are overlooked. Throughout the event, our team will refresh buffets, clear plates, and keep areas clean. At the end, we will break down all food and beverage areas, keeping things easy and effortless for you. A captain is available at every catered event – ready to ensure seamless service.
May I provide my own food at my event?
Due to food license and insurance regulations, no outside food may be served at the event.
Can you accommodate special menus and food allergies?
Yes, If you don't see something on our menus that will accommodate your dietary needs, we'd be delighted to create a custom menu for your event. We provide separate plated vegetarian/vegan options for up to 5% of your guests.
COORDINATION FAQS
Why should I hire an event coordinator?
If you want to enjoy your special day without stressing about logistics, timelines, and other nuances, then our coordination service will be an invaluable asset for you. We shoulder the stress and burden of pulling together your event so you can be fully present in the moment of your special day!
If the venue has an on-site coordinator, do I still need your planning services?
Yes, our coordinator will personally be there with you from wedding/event conception to execution. Versus an on-sire coordinator whose scope is limited to just happenings at the venue.
CATERING FAQS
Are there price minimums?
Do you charge a service fee?
Yes, we add a 20% service fee on all full-service food, beverage and rentals. This service fee covers the back end elements required to fulfil your order (example transportation, admin expenses). This fee is not a gratuity for our staff. A gratuity is appreciated, but never required!
What's catering services do you provide?
We provide express, drop off and full service catering.
Is your catering team professional and trained?
Our professional service staff arrives fully uniformed and ready to go! They have been trained to perform their tasks with style and professionalism, ensuring no details are overlooked. Throughout the event, our team will refresh buffets, clear plates, and keep areas clean. At the end, we will break down all food and beverage areas, keeping things easy and effortless for you. A captain is available at every catered event – ready to ensure seamless service.
May I provide my own food at my event?
Due to food license and insurance regulations, no outside food may be served at the event.
Can you accommodate special menus and food allergies?
Yes, If you don't see something on our menus that will accommodate your dietary needs, we'd be delighted to create a custom menu for your event. We provide separate plated vegetarian/vegan options for up to 5% of your guests.