Table with Greenery

FAQS

GENERAL FAQ

I'm interested in your services. What's the first step?


Start by calling our office at 443-837-7015 or submit an inquiry online! From there, we will reach out to you to do a complimentary consultation to assess your needs and see if our services will be a good fit! After the consultation, we will create a comprehensive estimate that outlines the requested services and their costs. If you would like to proceed, a deposit and service agreement is required to secure your date. Our office is open Monday – Friday from 9 am-5 pm, with additional hours by appointment.




How far in advance should I reserve my event date?


Typically, 3 to 6 months in advance for social and corporate events and at least 12 months in advance for weddings.




What payment methods do you accept?


We accept cash, check, and the following credit cards: Mastercard, Visa, Discover and American Express. Please note we do charge a 3% processing fee per credit card transaction.





CATERING FAQS

Are there price minimums?


Our full service catering requires a $350 food and beverage minimum not including the 20% service charge. Our Express and drop off catering requires a $100 food and beverage minimum.




Do you charge a service fee?


Yes, we add a 20% service fee on all full-service food and beverage orders. This service fee covers the back end elements required to fulfil your order (example transportation, admin expenses). This fee is not a gratuity for our staff. A gratuity is appreciated, but never required!




What's included in your drop off service?


Disposable plates, flatware, napkins and food labels denoting menu items.




What's included in full service catering?


​Professional service staff, disposable plates, flatware, drinkware (upscale disposable and china upgrades available at an additional cost)​, food labels denoting menu item​s, and ​table linens for the food and beverage tables (HH will advise on how many tables will need to be provided to display all food and beverages).




Is your catering team professional and trained?


Our professional service staff arrives fully uniformed and ready to go! They have been trained to perform their tasks with style and professionalism, ensuring no details are overlooked. Throughout the event, our team will refresh buffets, clear plates, and keep areas clean. At the end, we will break down all food and beverage areas, keeping things easy and effortless for you. A captain is available at every catered event – ready to ensure seamless service.




May I provide my own food at my event?


Due to food license and insurance regulations, no outside food may be served at the event.




Can you accommodate special menus and food allergies?


Yes, If you don't see something on our menus that will accommodate your dietary needs, we'd be delighted to create a custom menu for your event. We provide separate plated vegetarian/vegan options for up to 5% of your guests.





CATERING FAQS

Are there price minimums?


Our full service catering requires a $350 food and beverage minimum not including the 20% service charge. Our Express and drop off catering requires a $100 food and beverage minimum.




Do you charge a service fee?


Yes, we add a 20% service fee on all full-service food and beverage orders. This service fee covers the back end elements required to fulfil your order (example transportation, admin expenses). This fee is not a gratuity for our staff. A gratuity is appreciated, but never required!




What's included in your drop off service?


Disposable plates, flatware, napkins and food labels denoting menu items.




What's included in full service catering?


​Professional service staff, disposable plates, flatware, drinkware (upscale disposable and china upgrades available at an additional cost)​, food labels denoting menu item​s, and ​table linens for the food and beverage tables (HH will advise on how many tables will need to be provided to display all food and beverages).




Is your catering team professional and trained?


Our professional service staff arrives fully uniformed and ready to go! They have been trained to perform their tasks with style and professionalism, ensuring no details are overlooked. Throughout the event, our team will refresh buffets, clear plates, and keep areas clean. At the end, we will break down all food and beverage areas, keeping things easy and effortless for you. A captain is available at every catered event – ready to ensure seamless service.




May I provide my own food at my event?


Due to food license and insurance regulations, no outside food may be served at the event.




Can you accommodate special menus and food allergies?


Yes, If you don't see something on our menus that will accommodate your dietary needs, we'd be delighted to create a custom menu for your event. We provide separate plated vegetarian/vegan options for up to 5% of your guests.





DESIGN FAQS

Can you execute the visual vision that I have for my event?


Most certainly! During the consultation, we'll ask questions to get a good understanding of your style and vision. We will then take those details and create a design plan that encompasses your vision. On the day of your event, our team will add linens, equipment, place settings, and other decor elements before your guests arrive, so everything is composed and lovely for them.




Do you source/coordinate rentals?


Yes! We utilize local and national rental companies to curate your desired decor elements.




What is a mood board?


A mood board provides the visual foundation for the design plan. It will include the color story, sample pictures of desired decor elements, and help to convey the overall "mood" of your special day.




What stationery components do you design?


We design save the dates, invitations + rsvp suites, programs, menu cards, thank you cards, and coordinating signage.





GET IN TOUCH

Office Hours :

Monday - Friday 9am - 5pm | Saturday & Sunday Closed

Office: 443-837-7015

Email: humbleheartscatering@gmail.com

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